Frequently asked questions

🧾 Refund & Return Policy 

We value your trust and want you to be confident with every purchase you make. Please read our refund policy carefully before placing an order.

🔁 Pre-Orders

• No refunds will be issued after 24 hours of placing a pre-order.

• This is because all pre-orders are processed promptly with our supplier to ensure timely delivery.
  
  

🛍️ Instant Purchases

• Refunds are allowed up to 48 hours after purchase and before delivery.
  
  

• If you’ve already received the product, you may request a refund or return within 48 hours only if:

  • The product has not been used or altered

  • It remains in its original condition and packaging
    
    

• All returned items will be thoroughly inspected before a refund is approved.

  • If the product shows signs of use or damage not caused by us, a refund will not be granted.
    
    

📞 Need Help?

Contact us on WhatsApp at (+592) 629-4635 with any questions or refund requests. We're happy to help a queen out 💕